Refund for an onsite course
You can cancel an onsite course up to 7 days before it starts and get a full refund.
Seven days before the start of an onsite course, we will email all course participants a link to register on the course website (www.courses.highstat.com). When you click on the link in the email, we will get a confirmation email. We will then grant you access to all course material. This process takes less than 24 hours (mainly depending on your, and our time zones).
If you have not accessed the course material before the start of the onsite course and you want to cancel within 7 days of the start of an onsite course, we will still give you a full refund. However, once you have accessed the course material, no refunds will be given. You can either ask a colleague to take your place, or we can offer a free seat (for you or a colleague) on a similar course in the future.
If you paid the course fee by bank transfer (or Paypal.com), we will only refund the amount that we received. Any sender and receiver fees charged by the bank (or Paypal.com) will be deducted when we refund the money. Fluctuations in currency exchange rates may result that you receiving a lower (or higher) refund.
The onsite course isn’t what I expected
If you attend the onsite course and you find that it doesn’t match the description you were given or the teaching isn’t of satisfactory quality, you can request a refund under the UK Consumer Rights Act. Under the Consumer Rights Act, we have a duty to do the following:
- Perform the service with reasonable care and skill.
- Make sure information that's been given to you about the course - written or spoken - is binding where you’ve relied on it to make your decision.
If the service you’re provided doesn’t satisfy these criteria, you’re entitled to the following remedies under the Consumer Rights Act:
- We should either redo the element of the course that's inadequate, or perform the whole course again at no extra cost to you, within a reasonable time and without causing you significant inconvenience.
- Or, in circumstances where the repeat performance is impossible, or it can’t be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. Depending on how severe the failings are, this could be up to 100% of the cost, and we will refund you within 14 days of agreeing that you're entitled to a refund.
I was mis-sold the onsite course I booked
All our courses are designed in such a way that there is minimal overlap, and a clear description of course content is provided on the course website and course flyers. However, in the unlikely event that you feel that you have been mis-sold an onsite course, you can cancel the course and get your money back.