Refund for an online course

All our online courses represent 40 hours of work. Once you have paid for an online course, we will email you a link to register on the course website (www.courses.highstat.com). When you click on the link in the email, we will get a confirmation email. We will then grant you access to all course material and on-demand video files. This process takes less than 24 hours (mainly depending on your, and our time zones). You can then start with the course. Attending any Live sessions (if this is part of the course) is optional.

I’ve changed my mind about an online course

Under the UK Consumer Contracts Regulations, you (as a consumer) have the right to cancel a course within 14 days. This right applies regardless of whether the course will be taken online or in person. However, this assumes that you have not accessed the course material on the course website (www.courses.highstat.com). In other words, you can cancel a course (and get a full refund) within 14 days, provided that you have not accessed the course material yet.

If you have accessed the course material on the website within the 14-day period, then the following rules apply.

• You will still have the right to cancel, but you must pay for the value of the service that was provided to you up to the point you cancel. In other words, if you buy an online course and then change your mind within the 14-day time period, you will be refunded a proportionate sum but will be charged for any admin or materials costs and the amount of teaching time you used. We will base our refund on the amount of online time spent on the course website (which is logged), as a fraction of 40 hours.

The online course isn’t what I expected

If you start your online course and you find that it doesn’t match the description you were given or the teaching isn’t of satisfactory quality, you can request a refund under the UK Consumer Rights Act. Under the Consumer Rights Act, we have a duty to do the following:

• Perform the service with reasonable care and skill.
• Make sure information that's been given to you about the course - written or spoken - is binding where you’ve relied on it to make your decision.

If the service you’re provided doesn’t satisfy these criteria, you’re entitled to the following remedies under the Consumer Rights Act:

1. We should either redo the element of the course that's inadequate, or perform the whole course again at no extra cost to you, within a reasonable time and without causing you significant inconvenience.
2. Or, in circumstances where the repeat performance is impossible, or it can’t be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. Depending on how severe the failings are, this could be up to 100% of the cost, and we will refund you within 14 days of agreeing that you're entitled to a refund.

I was mis-sold the online course I booked

All our courses are designed in such a way that there is minimal overlap, and a clear description of course content is provided on the course website and course flyers. However, in the unlikely event that you feel that you have been mis-sold an online course, you can cancel the course in the same way as if you’d changed your mind, and get your money back.